In this session we will learn about Computer telephony integration (CTI) in salesforce and how to connect Amazon connect with Salesforce CTI with step by step process. What is CTI? Computer Telephony Integration is a type of technology that enables…
Digital engagement is an interaction between an external consumer/customer and an organization through various online channels. In this session will talk about Salesforce Digital Engagement and how to setup it in Salesforce. What is Salesforce Digital Engagement? Engage customers at…
In this session we will talk about Enterprise Territory Management (ETM) in Salesforce. What is Enterprise Territory Management? Helps to manage and maintain company’s sales territories. Enterprise Territory Management Organize your Accounts, Opportunities, Leads, and Cases by Territory. Easy to…
Salesforce community cloud is now known as Digital Experience. When you need a way for their customers to engage beyond the company’s social media platforms. Customer sites give customers an easy way to interact with a company whenever and wherever…
in this session we will learn about how to setup lightning service console in Service Cloud. We will also learn about Macro and quick text in Service cloud. Lightning Service Console The Service Console is a standard Salesforce Lightning console…
Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time. Omni-Channel basically checks the assigned work items and then will route…
Join us to learn about Salesforce Web Chat ( Formerly called Salesforce live Agent). Salesforce live Web-Chat is a channel that helps connect customers to support agents so they can get the help that they need, where and how they…
Give your website visitors, clients, partners, and service agents the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it’s needed. Salesforce Knowledge base is built from knowledge articles,…
In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone. Entitlement management helps us provide correct support to our customers. Its features let us define, enforce,…
In our first session of Case management in Salesforce, we talk about different way to create case like email to case, web to case and manual. In this session we talk about case lifecycle and resolution process. We will learn…