In this session we will learn about Computer telephony integration (CTI) in salesforce and how to connect Amazon connect with Salesforce CTI with step by step process.
What is CTI?
Computer Telephony Integration is a type of technology that enables computer and telephone system to interact together.
Salesforce Call Center Terminology
|Softphone||An on-screen phone from which you can make and receive calls.|
|Call Center||A Salesforce feature that integrates Salesforce with call systems built by developers or partners.|
Check our session for step by step process to connect Amazon connect with Salesforce using CTI Adapter.