So far we learn about what is service cloud, Case management and case resolution process. In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone.
What is SLA?
SLA is Agreement between you and the customer. It used to Improves customer satisfaction and Avoids any chance of disappointment to a customer.
What is Entitlement process in Salesforce?
Entitlement process is used to Ensure reps are delivering support in a timely manner and Indicate the type and level of support customers entitled to. It Provides the best solution for customer support and Offers the correct support to your customer.
Entitlement Management
Types of Entitlement Process
- Entitlement Only
- Entitlement + Service Contracts + Contract Line Item
- Entitlement + Service Contracts
Setup Entitlement Management and milestone in Salesforce.
Check our session to learn more.
Please check this post for our old and upcoming session on Service Cloud. Here is playlist of our service cloud sessions recording.
Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates.
He is a active blogger and founder of Apex Hours.
Comments(12)
Sailaja N says:
January 6, 2022 at 11:33 amThe session is very informative and clear. Thanks for the amazing sessions
Sailaja N says:
January 6, 2022 at 11:34 amCompleted the Session
Suresh Tummalapalli says:
January 6, 2022 at 7:59 pmGood presentation
Amit Chaudhary says:
January 6, 2022 at 8:26 pmGlad you like entitlement management session
Tiffany T says:
January 6, 2022 at 9:14 pmThank you for this! Completed this session.
Harshil Rathi .S says:
January 9, 2022 at 3:54 amThank you for this session.
Snehal Martiwar says:
January 9, 2022 at 6:22 amThank you so much for short but detailed info on SLA’s ,Completed Session
Harshal Katole says:
January 10, 2022 at 2:17 amVery Nice Explaination and Thanks for this session apex hours
Narendra says:
January 10, 2022 at 7:36 amVery nice explanation….this was a new topic for me. Thanks.
Dinesh Chakravarthy says:
January 10, 2022 at 11:53 amThanks jiji for the wonderful session which is must recommended videos for others which would be easier to understand.
Dung says:
January 13, 2022 at 9:06 amIt’s very helpful.
Afreed says:
January 15, 2022 at 12:43 pmVery Nice Explanation and Informative Session.
For First Time I didn’t Understand but after watching second Time I got Information About SLA. Thank you Amit And Jiji jayaSingh.
Another One Step forward to Service Cloud Consultant Certification.
Once Again Great Job Apex Hours Team🙏🙏.
https://trailhead.salesforce.com/en/content/learn/modules/entitlement-management-for-lightning-experience