So far we learn about what is service cloud, Case management and case resolution process. In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone.
What is SLA?
SLA is Agreement between you and the customer. It used to Improves customer satisfaction and Avoids any chance of disappointment to a customer.
What is Entitlement process in Salesforce?
Entitlement process is used to Ensure reps are delivering support in a timely manner and Indicate the type and level of support customers entitled to. It Provides the best solution for customer support and Offers the correct support to your customer.
Types of Entitlement Process
- Entitlement Only
- Entitlement + Service Contracts + Contract Line Item
- Entitlement + Service Contracts
Setup Entitlement Management and milestone in Salesforce.
Check our session to learn more.
Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates.
He is a active blogger and founder of Apex Hours.