Entitlement Management Salesforce

So far we learn about what is service cloud, Case management and case resolution process. In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone.

What is SLA?

SLA is Agreement between you and the customer. It used to Improves customer satisfaction and Avoids any chance of disappointment to a customer.

What is Entitlement process in Salesforce?

Entitlement process is used to Ensure reps are delivering support in a timely manner and Indicate the type and level of support customers entitled to. It Provides the best solution for customer support and Offers the correct support to your customer.

Entitlement Management

Types of Entitlement Process

  1. Entitlement Only
  2. Entitlement + Service Contracts + Contract Line Item
  3. Entitlement + Service Contracts

Setup Entitlement Management and milestone in Salesforce.

Check our session to learn more.

Please check this post for our old and upcoming session on Service Cloud. Here is playlist of our service cloud sessions recording.


  1. Reply
    Sailaja N says:

    The session is very informative and clear. Thanks for the amazing sessions

    • Reply
      Sailaja N says:

      Completed the Session

  2. Reply
    Suresh Tummalapalli says:

    Good presentation

    • Reply
      Amit Chaudhary says:

      Glad you like entitlement management session

  3. Reply
    Tiffany T says:

    Thank you for this! Completed this session.

  4. Reply
    Harshil Rathi .S says:

    Thank you for this session.

  5. Reply
    Snehal Martiwar says:

    Thank you so much for short but detailed info on SLA’s ,Completed Session

  6. Reply
    Harshal Katole says:

    Very Nice Explaination and Thanks for this session apex hours

  7. Reply
    Narendra says:

    Very nice explanation….this was a new topic for me. Thanks.

  8. Reply
    Dinesh Chakravarthy says:

    Thanks jiji for the wonderful session which is must recommended videos for others which would be easier to understand.

  9. Reply
    Dung says:

    It’s very helpful.

  10. Reply
    Afreed says:

    Very Nice Explanation and Informative Session.
    For First Time I didn’t Understand but after watching second Time I got Information About SLA. Thank you Amit And Jiji jayaSingh.
    Another One Step forward to Service Cloud Consultant Certification.

    Once Again Great Job Apex Hours Team🙏🙏.


  11. Reply
    Ketan says:

    Thank you for session on Entitlement Management and SLA .. it is very insightful.

  12. Reply
    Sheetal Chougule says:

    Simple but easy to miss out on. Great explanation.

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