Want to become a Salesforce Developer? Salesforce Development skills are in demand IT skill on job postings worldwide. Now is a great time to learn Salesforce Admin and Salesforce Development to change your career to the cloud. I hope this FREE Salesforce Developer Training will help you in leaning Salesforce...
In this session we will learn about Computer telephony integration (CTI) in salesforce and how to connect Amazon connect with Salesforce CTI with step by step process. What is CTI? Computer Telephony Integration is a type of technology that enables computer and telephone system to interact together. Salesforce Call Center...
Digital engagement is an interaction between an external consumer/customer and an organization through various online channels. In this session will talk about Salesforce Digital Engagement and how to setup it in Salesforce. What is Salesforce Digital Engagement? Engage customers at the right time across any digital channel like mobile messaging,...
In this session we will talk about Enterprise Territory Management (ETM) in Salesforce. What is Enterprise Territory Management? Helps to manage and maintain company’s sales territories. Enterprise Territory Management Organize your Accounts, Opportunities, Leads, and Cases by Territory. Easy to keep track of which reps are assigned to which accounts...
Salesforce community cloud is now known as Digital Experience. When you need a way for their customers to engage beyond the company’s social media platforms. Customer sites give customers an easy way to interact with a company whenever and wherever they are. They can search for articles, ask questions, and...
in this session we will learn about how to setup lightning service console in Service Cloud. We will also learn about Macro and quick text in Service cloud. Lightning Service Console The Service Console is a standard Salesforce Lightning console app that meets all your service needs. You can customize...
Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time. Omni-Channel basically checks the assigned work items and then will route the work items to the most qualified, available support agents...
Live Web-Chats: Web-Chat is a channel that helps connect customers to support agents so they can get the help that they need, where and how they want it. In this video, we will understand how to set up webchats in our org and can we utilise this wonderful out of the...
Give your website visitors, clients, partners, and service agents the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it’s needed. Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on...
So far we learn about what is service cloud, Case management and case resolution process. In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone. What is SLA? SLA is Agreement between you and the customer....