Digital engagement is an interaction between an external consumer/customer and an organization through various online channels. In this session will talk about Salesforce Digital Engagement and how to setup it in Salesforce.
What is Salesforce Digital Engagement?
Engage customers at the right time across any digital channel like mobile messaging, web chat, social networks, and more to provide a seamless service experience.
How Many Ways Someone Can Contact Company
- Social Channels like Twitter, Facebook, Instagram
What is The Most Important Aspect While Shopping? Should be able to contact via Call, SMS, Social, Website etc. Quick personalized response and Data privacy & trust.
Digital Engagement Terminology
Digital Engagement Video
Digital Engagement is a very powerful tool for customer Engagement through different digital channel like mobile messaging, web chat, WhatsApp, Facebook Messages and social networks.