Salesforce Digital Engagement
Amit Chaudhary

Amit Chaudhary

Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates. He is a active blogger and founder of Apex Hours.

Salesforce Digital Engagement

Digital engagement is an interaction between an external consumer/customer and an organization through various online channels. In this session will talk about Salesforce Digital Engagement and how to setup it in Salesforce.

What is Salesforce Digital Engagement?

Engage customers at the right time across any digital channel like mobile messaging, web chat, social networks, and more to provide a seamless service experience.

How Many Ways Someone Can Contact Company

  • Website
  • SMS
  • Email
  • Social Channels like Twitter, Facebook, Instagram
  • WhatsApp

What is The Most Important Aspect While Shopping? Should be able to contact via Call, SMS, Social, Website etc. Quick personalized response and Data privacy & trust.

Digital Engagement Terminology

Salesforce Digital Engagement

Data Model

Salesforce Digital Engagement Data Model


Please check this post for our old and upcoming session on Service Cloud. Here is playlist of our service cloud sessions recording.


Salesforce Digital Engagement is a very powerful tool for customer Engagement through different digital channel like mobile messaging, web chat, WhatsApp, Facebook Messages and social networks.

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  • Thanks Jitendra for the detailed sessions which would be very helpful. Once again Amit has to be thanked for these kind of promising sessions which is priceless for the learners.

  • Thanks for the session

  • Nice Presentation

  • Special Thanks Jitendra for insightful session . it is really helpful in our Project requirement .

  • Superb Session out of the box feature.
    Jitendra Sir You Explained Really Well and Informative Session.

    Thanks To Jitendra Sir and Amit Bhaiya.

  • Thanks Jitendra and Amit for very knowledgeable session.

  • It’s always a pleasure to hear you Jitendra. Awesome explanation n topic less covered. So really helpful

  • Can you please share the mind map created for this if possible?

  • Thank You !!! Amazing Session, can you please share mindMap if possible?


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