Service Cloud-Omnichannel

Let’s start by understanding what’s Service Cloud. Service Cloud is built on the Salesforce Customer Success Platform. It provides you with a 360-degree view of your customers and enables you to deliver smarter, faster, and more personalized services. For more insights on Service Cloud and its key features, check out...

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Salesforce User Stories in Action

Join this interactive session to understand how to write Salesforce specific user stories, how to prioritize user stories, and learn some guidelines around story estimation. Topics:– User Story Writing– User Story Prioritization– User Story Estimation– Q&A Please subscribe our YouTube channel to get notification for video upload Amit ChaudharyAmit Chaudhary is Salesforce...

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Salesforce Education Cloud

Salesforce Education Cloud

Let get started with Salesforce Education cloud. In this session we will learn about What is Education Cloud & Why Use it? What is Education Cloud Education Cloud is a solution for an institution to better manage Student Experience, Advancement & Alumni Engagement, Recruitment & Admissions, and Marketing. This Information...

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Omni channel in salesforce

Omni Channel in salesforce

Channel your Omni! Discover a super powerful workload automation tool already included in your Service Cloud that for some mysterious reason you are not yet using. Manage workload: configure how to route, when to route, what to route, to whom to route and jump in to the rescue when your...

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Login Flows in Salesforce

Login flows in Salesforce is one of the greatest Arsenal that could be used to collect information from users during Login process. You could also use Login flows to show “Terms & Conditions” page or “Privacy policy” Page and make users Accept during Login. Login flows will come for your...

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Multi-Factor Authentication MFA

Multi-Factor Authentication in Salesforce (MFA)

At Salesforce, Trust is number one value, and nothing is more important than the security of our customers’ data. Salesforce offers some of the most advanced security and authentication capabilities right out of the box! Come learn how to lock down user access by implementing Multi-Factor Authentication in your Salesforce org. Multi-factor authentication was formerly called two-factor...

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Salesforce Lightning flow | Flow Builder

There are many different automation options when it comes to Salesforce, but none are quit as powerful as Flows. Unlike relatively straight forward ‘If/then’ logic provided to us via workflow rules and process builder, flows allow us to achieve complexity levels close to custom code through a GUI. In this...

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