Salesforce Field Service Lightning (FSL)

The Salesforce Field Service Lightning (FSL) learning adventure is here. In this FREE Salesforce Field Service Lightning we will discuss what is Field Service Lightning and it’s key features implementation. If you are curious about how this entire process works or what’s required for it to be set up, then you must join us for our upcoming Salesforce Field Service Lightning (FSL) Training.

After a great success of our Salesforce service cloud training we are ready with Salesforce Field Service Lightning (FSL) Free Training. We shall discuss all about FSL including its licensing requirements, understand the personas involved, learn how to setup Field Service Lightning, understand its objects and its data model along with their significance. And all of this using a demonstrative approach ! Sounds exciting isn’t it, See you soon.

What is Salesforce Field Service Lightning (FSL)?

Field Service Lightning (FSL), as you might know, is a Salesforce product that connects customers, workforce and products on a single platform to deliver exceptional on-site services. It also provides customer support team a chance to intelligently delegate work to Field Service technicians and monitor them constantly. It enables them to handle customers records and data in the field from within Salesforce.

Is Salesforce Field Service Lightning (FSL) Training for me?

This training series is for anyone who is interested in learning Salesforce Service Cloud. You need to meet the below per-requisites to make the most out of this series:

  1. Foundational knowledge (Admin skills)
  2. Salesforce Service cloud knowledge.
  3. Basic functional knowledge on Sales process

What will I learn in Field Service Lightning (FSL) Training?

The objective of this training is to give you an overview of Field Service Lightning concepts, features, and use cases. It will cover all the key topics required to build a foundational understanding and enable you to explore & grow in the Salesforce Field Service Lightning space.

What is special about this training series?

The training series is logically broken down in to individual Salesforce Field Service Lightning concepts with each video covering a focused area within Field Service Lightning. This structure will help you navigate through your learning process in a systematic and time efficient manner. You can also go directly to any individual video for quick reference on a specific topic. We included the real time project Scenario in demo.


The topics below are what will be covered, over the course of the 10+ sessions as a part of the Field Service Lightning Training curriculum. Feel free to suggest other topics or provide us with some feedback in comments section!

  1. Introduction to Field Service Lightning
  2. Field Service Lightning Setup
  3. Operating Hours and Service Territories
  4. Skill and Work Types/ Work order in FSL
  5. Create Resources and Assign Resources
  6. Scheduling Policies in FSL
  7. Appointment Booking and Emergency Dispatch
  8. Dispatcher Console, Grant Chart and Scheduling Optimizer
  9. Status Transitions and Inventory Management
  10. Guided Setup
  11. Service Report and Mobile App Tour

How to join?

Please follow our ApexHours website and subscribe our YouTube Channel and click on bell icon to get more notification. If you have any doubt or query on any session then please add comment in respective session, our team will try to help you as soon as possible.

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Please help us to spread the words with #ApexHoursFSL. Big Thanks to our Instructor Khyati Mehta.


The Salesforce Service Cloud never fails in improving the operational process efficiency. Therefore, leads to a better experience for every customer. Implementing the Service Cloud with help of a reliable and experienced implementation will benefit your business in many ways.

Amit Chaudhary
Amit Chaudhary

Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates.

He is a active blogger and founder of Apex Hours.

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