Category Salesforce Field Service Lightning

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Scheduling Policies

Scheduling Policies

A scheduling policy is a set of rules and objectives that guide the schedule optimizer in its decisions. You can use scheduling policies to promote or de-emphasize factors like business priorities, travel time, and customer preferences. You can select a…

Service Resources

Service Resources in FSL

Service resources are individual users or groups of users—known as service crews—who can perform field service work. Create service resources so you can assign service appointments to them. Check our All About FIeld service cloud post. Recording Check complete Salesforce…