Salesforce Admin Certification Traning & Guide

In this post, we will talk about how to pass Salesforce Admin Certification. This Salesforce Admin Certification FREE workshop/Training, will cover all topics of the exam and give some guidelines and tips to clear your exam on the first attempt. Please join our FREE Salesforce Admin Certification Traning & Guide. Salesforce Admin Certification is an entry-level certification in Salesforce. Join this Free Training and complete the guide to clear your Salesforce Administrator Certification exam.

Salesforce Certified Admin should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. If you are looking for Salesforce Admin Certification questions and dumps, this post and training are not for you.

The Salesforce Admin Certification learning adventure is here!!! Finally we are back again with another FREE training this time it is Salesforce Admin Certification Workshop.

What is Salesforce Admin Certification?

In brief Salesforce Admin Certification is built for candidates with broad knowledge of customizing Salesforce, regularly configuring the platform, managing users, and looking for ways to get even more out of its features and capabilities. This is one of the entry-level certifications in Salesforce for beginners.

What is a Salesforce Administrator?

A Salesforce Administrator solves business problems by customizing the Salesforce Platform. They build, configure, and automate technology solutions to deliver business value. Salesforce Administrators work with stakeholders to define system requirements and customize the platform. Most importantly, they enable users to get the most out of Salesforce technology. If you are new to Salesforce, please check our FREE Salesforce Admin Training first.

Salesforce Admin Certification Cost

The registration fee is USD 200 plus applicable taxes as required per local law; the Retake fee is USD 100 plus applicable taxes as required per local law. Check all Salesforce certification list and cost.

About the Salesforce Admin Certification Exam

Here are some details about the Salesforce certification exam.

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65% 
  • Exam Code: ADM 201

Check the Salesforce document for the latest information.

FREE Salesforce Admin Certification Workshop/Training

Register for our FREE Salesforce ADM 201 Training for Beginners. In this Workshop/training, we will cover all the below topics and guide you on how to prepare for Salesforce Admin certification.

  1. Introduction to Salesforce Admin Certification and Topics
  2. Configuration and Setup
  3. Object Manager and Lightning App Builder
  4. Sales and Marketing Applications
  5. Service and Support Applications and Productivity and Collaboration
  6. Data and Analytics Management
  7. Workflow/Process Automation

How to join Salesforce Admin Certification Training?

All sessions are now available on the Apex Hours YouTube Channel at a scheduled time. Please follow our ApexHours website and subscribe to our YouTube Channel and click on the bell icon to get more notifications. If you have any doubts or queries on any session then please add a comment in the respective session, and our team will try to help you as soon as possible.

For more join, our telegram channels ? Here please help us to spread the word with #ApexHoursADM201Workshop. Big Thanks to our Speaker Arpit Vijayvergiya.

Salesforce Admin Certification topics

Salesforce Admin certification is divided into 7 sections. You need over 65% to complete your certification.

Salesforce Admin Certification Training outline

Configuration and Setup: 20%

  • Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). 
  • Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
  • Given a scenario, demonstrate the proper setup and maintenance of users.
  • Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
  • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
  • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions

Object Manager and Lightning App Builder: 20%

  • Describe the standard object architecture and relationship model. (for example, standard object, parent/child, master-detail/lookup/junction relationships, and record types.)
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. 
  • Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects. 

Service and Support Applications: 11%

  • Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
  • Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

Sales and Marketing Applications: 12%

  • Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
  • Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
  • Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) 

Productivity and Collaboration: 7%

  • Describe the capabilities of activity management.
  • Describe the features of Chatter.
  • Describe the capabilities of Salesforce Mobile App.
  • Identify use cases for AppExchange applications.

Data and Analytics Management: 14%

  • Describe the considerations when importing, updating, transferring, mass deleting, exporting, and backing up data.
  • Describe the capabilities and implications of data validation tools.
  • Describe the options available when creating or customizing a report or report type.
  • Describe the impact of the sharing model on reports.
  • Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

Workflow/Process Automation: 16%

  • Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
  • Describe capabilities and use cases for Flow.
  • Describe capabilities and use cases for the approval process.

Salesforce Admin Certification topics Video

Check out the below recording to understand the Salesforce Admin exam format and outline of the exam. This session also contains the topics which come in exam

YouTube video

Configuration and Setup in Salesforce Video

Check our below session to understand Customization and Configuration in Salesforce which covers 20% of Salesforce Admin Certification. The following are the main topics which cover in this section.

  • Company Setup
  • User Setup
  • Security Setup
  • UI Setup
  • Custom Profile and Permission Sets
YouTube video

Object Manager and Lightning App Builder video

YouTube video

Sales and Marketing Applications

YouTube video

Service and Support Applications and Productivity and Collaboration

YouTube video

Data and Analytics Management Video

YouTube video

Workflow/Process Automation Video

YouTube video

FREE Salesforce Admin certification Practice Exam

Once you are ready for the exam check out the Trailhead Salesforce Admin Practice test to check your knowledge. All the best for your Salesforce Admin 201 exam.

How to Prepare for Salesforce Admin Certification Exam

How to Prepare Salesforce Admin Certification


How Hard is Salesforce Admin Certification?

If you have six month of working Salesforce Admin experience then you can clear your exam with 3 to 4 week of hard works.

Is Salesforce admin a good career?

Answers depend on experience, location, and company type. Yes, Salesforce admin is a good career option. But let see, how many opportunities do you have as an Admin, whether you’re a fresher or an experienced one?

Experience: If you have few years of experience then you in demanding career and lots of opportunity are available in market. There are less opportunity for fresher but you have options.
Location: Location matter a lot admin position. If you are on client or onside location then every client need Salesforce Admin.
Company Type: Direct client always need Salesforce admin in house for admin activity. But when it come to implementation partner. Then they always look for Developer + Admin.

How long does it take to get Salesforce Admin certification?

With 3 to 4 week of hard work you can clear your exam.

Is becoming a Salesforce admin worth it?

Yes, Salesforce admin is foundation of every salesforce role. If you are a good Salesforce admin then you can understand the out of the box feature of Salesforce.

Does Salesforce admin require coding?

No Salesforce admin does not required coding for there day to day activity.

Can a non IT person become Salesforce administrator?

Yes a non IT person can become certified salesforce administrator. You only need to do point and click to learn Salesforce admin.


I hope this Salesforce Admin Certification Training/workshop will help you to become a Certified Salesforce Admin. All the best for your exam. Please share your feedback about this FREE Salesforce Admin Certification Traning & Guide.

Amit Chaudhary
Amit Chaudhary

Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates.

He is a active blogger and founder of Apex Hours.

Articles: 466


    • All the best for your Salesforce Admin certification. I hope this workshop will help you to become Salesforce Certified Admin.

  1. Hi Amit, Very excited and happy I found this workshop on a right time . I registered but I didn’t get any acknowledgement . Please advise.

  2. Hi,
    I have registered for the Admin certification training but didn’t receive any confirmation email. Please advise.

  3. Hi Amit, Thankyou so much for providing these valuable sessions. It’s really helpful to gain the knowledge in Salesforce. Keep up the good work.

    I’m very excited to follow the upcoming sessions.

  4. Hi Team,

    I have watched all the 3 sessions as of 14th Oct 2022. I must say trainings are precise and effective . These gonna definitely help all of us.

  5. Hi Amit, Thank you very much for “FREE Salesforce Admin Certification Training”. It is really very helpful for new members who are willing to build their career in Salesforce like me. I am preparing for the Salesforce Admin certification exam under your guidance from apexhours blog and YouTube channel

  6. The SF Admin Training on Youtube was uploaded 3 years ago. Please upload more recent one as a lot of changes have taken place. The core really stays the same so I appreciate your videos to help newer admins understand the overall information. Apex Hours is a fantastic resource!

  7. I am preparing for the admin certification. Apexhours is too good and very structured. Useful for people like me without prior SF experience. Thanks a lot.

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