Episode 1 – Introduction to Salesforce

Apex Hours for Students, Salesforce Admin

In this module we will learn about what is Salesforce and Introduction to Salesforce. So you have decided to enter the amazing world of Salesforce and put your career in the fast paced lane. Therefore Join us as you embark on this wonderful journey to become a champion Salesforce #AwesomeAdmin

Agenda

  • Fundamentals of Cloud Computing
  • Customer Relationship Management Basics
  • Creating your first Salesforce org
  • Salesforce Classic Vs Lightning Experience
  • Q & A

Here is keynote of our session

What is CRM?

CRM stands for “customer relationship management” and it’s stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

What is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) platform for supercharging every part of your company that interacts with customers — including marketing, sales, commerce,service, and more.

Building Block of Cloud Computing.

A model of delivering software services and products over the internet without the need for downloading and maintaining them on your computer

Cloud Computing Building Block

Salesforce Classic Vs Lightning Experience

Here is recording of session :

Episode 1 was presented by Jigar Shah on Aug 1, 2019 at 7 PM Indian Standard Time.

Further Learning

Here is playlist link for all recording. Please check Episode 2 to learn about “Model your Salesforce Data” .

Thanks,
Salesforce Apex Hours

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