Episode 1 - Introduction to Salesforce

In this module we will learn about what is Salesforce and Introduction to Salesforce. So you have decided to enter the amazing world of Salesforce and put your career in the fast paced lane. Therefore Join us as you embark on this wonderful journey to become a champion Salesforce #AwesomeAdmin

Agenda

Fundamentals of Cloud Computing
Customer Relationship Management Basics
Creating your first Salesforce org
Salesforce Classic Vs Lightning Experience
Q & A

Here is keynote of our session

What is CRM?

CRM stands for “customer relationship management” and it’s stores customer contact information like names, addresses, and phone numbers, as well as keeps track of customer activity like website visits, phone calls, email, and more.

What is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) platform for supercharging every part of your company that interacts with customers — including marketing, sales, commerce,service, and more.