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Salesforce Flow vs OmniScript

In this post we will talk about difference between Salesforce Flow vs OmniScript. Salesforce screen flow and OmniScript both tools let you create forms that guide users through a business process and both are no code solution. OmniScripts and Salesforce flow sound similar but they both have number of differences.

What is OmniScript?

Vlocity OmniScript is a proven enterprise-class form and process building technology that’s now available to the entire Salesforce ecosystem. With Vlocity OmniScript, you’ll be able to create dynamic single or multi step forms. You’ll have the visual and interactive power of Lightning components, without the custom development.

Vlocity OmniScript enables you to craft code-free dynamic and responsive forms in Salesforce. Easily publish user interface components that span Salesforce objects and external web services to speed Salesforce development.

OmniScript
OmniScript

With OmniScript we can create rich, interactive processes and forms without coding. It is a drag-and-drop designer to compose forms with over 25 input and display controls and we can quickly test the form in a variety of formats like desktop, tablet and mobile.

Yes, OmniScripts look same to screen flows. But, there are a number of differences. Let understand the Difference between Salesforce Flow and OmniScript.

Salesforce screen flow

Screen Flow in Salesforce is one of the many types of Flows that you can use to enhance your users’ experience. A Screen Flow is called through a button or action, or displayed in a Lightning Page or the Utility Bar, and appears as a screen to the user to interact with. This cannot be automatically called.

Salesforce Flows vs OmniScript

Now we know the high level overview of OmniStudio and Salesforce Screen Flow, it will helpful for shortly compare Flows with OmniStudio.

Salesforce Flows vs OmniScript

UI First Design vs Process First Design

Omniscript is basically a UI first designer where as screen flows are much more of a process first designer. They both do guided interactions and they both have branching logic. They both read/write to Salesforce data and can call apex and custom lightning web component.

Web Analytics

Omniscript are usable in multiple different contexts but they are especially valuable in a consumer facing or partner-facing context. They provide the responsive single-page experience. OmniScript can also integrate with google analytics and other types of external web analytics tools. That’s built-in feature is another interesting thing about Omniscript.

Low Code API Consumption

OmniScript are drawing on the capabilities of integration procedures and DataRaptors. Mean they can consume data from external API without any code. Typically when you’re writing screen flows that are pulling data from external sources, you’ve got to go into apex and write code in screen flow. May be in the future, Screen flows will provide more ways that you can do things without code but the time being this is this is another important difference between the two.

Data Transformation

Think screen flows are really easy to use and you know they’re great at solving that particular problem if you get into a case where you’re having to do any kind of data transformation then you have to start writing code or you need start writing custom LWC.

Here are some more important difference between Salesforce Flow vs OmniStudio.

FeatureSalesforce FlowOmniStudio
APISalesforce flow support Salesforce Data onlyOmniScript provide the support of 3rd party Api Callout with the help of IP.
AnalyticsIt Track only level of interactions onlyIt integrate with google analytics and other types of external web analytics tools.
Field MaskingNoYes
Pixel PerfectSalesforce Screen flow is not a pixel perfect and to much responsive.OminScript is pixel perfect and responsive tool
Progress IndicatorNo support of Progress IndicatorProvide support of Progress Indicator
Data TransformationNeed to write Apex class for sameIt can done by IP or DataRaptors

Which tool is required when

Now we have basic understanding of OmniScript and Screen flow. But when to use omniScript and when we should use Salesforce Screen flow?. Let understand OmniScript vs Salesforce Screen Flows Which tool is required when with below comparison.

When RequiredScreen FlowOmniScript
AudienceInternal UserExternal (or) Consumer Sites/Portal
UISimpleComplex
Process TypeGenericIndustry Specific
BrandingIf not requiredRich UI Branding required.
Transaction ValueLowHigh
External DataNoYes

Would you like to learn more about this tool? Trailhead offers excellent modules and check Apex Hours YouTube Playlist.

Summary

We have discussed multiple important differences between Salesforce Flows and OmniScript. We recommend using OmniStudio for complex API calls. OmniStudio products are also much more eligible to use in combination with Vlocity (Salesforce Industries).

Comment(1)

  1. Reply
    Carl says:

    Might be good to add to comparison – one adds additional cost to base subscription vs other which is included in base subscription. Omniscript uses data based meta vs flow which doesnt.

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