Salesforce Communications Cloud

Salesforce Industries Communications cloud includes a communications data model, Configure, Price, Quote (Industries CPQ), Enterprise Product Catalog, Digital Commerce, Order Management, and Contract Lifecycle Management (CLM). Let’s start our Salesforce Industries Communications cloud guide.

What is Salesforce Communication Cloud?

Salesforce Communications Cloud provides a solution specifically for the communications industry. This helps to deliver industry-standard customer experiences to increase operational efficiencies. It is a combination of Industries CPQ, EPC, Digital commerce, CLM, and Order Management (OM). The Communications Cloud product model complies with TM-Forum standards.

Salesforce Communications Cloud

The Benefits of Communications Cloud

  • Fast Product Launch: Launch converged service offers quickly.
  • CPQ: Capture accurate quotes and orders.
  • CLM: Author, negotiate, and execute contracts.
  • OM: Orchestrate timely order fulfillment.
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Industries CPQ

Salesforce Industries CPQ is also known as the former Vlocity Clouds. Salesforce Industry Cloud is not just Industry CPQ its a combination of Configure, Price, Quote and Digital Commerce.

Learn more about Salesforce Industries CPQ

Enterprise Product Catalog (EPC)

Salesforce’s Enterprise Product Catalog (EPC) enables you to introduce and effectively manage a portfolio of products that are relevant to customers. It helps us to manage the end-to-end processes and product data relevant to the product development, product launch, and in-life product management activities of your organization.

Order Management (OM)

Check our session on order management to understand what is Industries Order Management (OMS). We’ll try to touch on all of the topics covered to kick-start your journey to becoming a Salesforce Certified Industries Order Management Developer.

Contract Lifecycle Management

Create contracts within Salesforce leveraging the data in the CRM. Contracts are digitally generated and can be emailed or faxed. Recipients can digitally sign the contract on any device and automatically return it. Signing authority is enforced automatically and the contract registers upon signature. The contract is stored in Salesforce.

Digital Commerce

A cloud-based solution that enables high-volume browsing and configuration of product offers on self-service channels, advanced order capture, guided selling, and the ability to manage peak traffic using elastic scaling.

The communication cloud also contains lots of great features like ESM, MSM, and OmniStudio.

Salesforce Communications Cloud Playlist

Learn more

Salesforce Communications Cloud is a powerful platform. Use the below link to get started.

Amit Chaudhary
Amit Chaudhary

Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates.

He is a active blogger and founder of Apex Hours.

Articles: 466

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