What is Vlocity (Salesforce Industries)?

There’s a new buzzword in the Salesforce ecosystem about Salesforce Industries (formerly Salesforce Vlocity). The first question that comes to mind is what Salesforce Vlocity (Salesforce Industries) is and how it can help Salesforce developers. With the Vlocity acquisition in 2020, Salesforce can offer a combination of the core platform and specific industry models, processes, and solutions with Salesforce Industries.

What is Vlocity?

Salesforce Vlocity is built natively on the Salesforce Platform and it is a provider of industry-specific solutions and mobile software, delivering digital, omnichannel processes for the world’s largest companies in a selection of industries. With Salesforce’s all-encompassing solutions and Vlocity’s in depth industry specific expertise, certain industries have the leverage of using a combined package all in one place.

Salesforce Vlocity is known to build industry-specific CRM solutions for Cloud and mobile use on top of Salesforce. These industries include communications, media and entertainment, insurance and financial services, health, energy and utilities, and government and nonprofits.

What is Salesforce Industries?

Salesforce Industries started shortly after the acquisition of Vlocity. Salesforce Industries is the new name of Vlocity, a tech startup that Salesforce officially acquired. Vlocity, being a fairly new industry cloud expert, has gathered profound technical know-how in 14 varied industries; they are:

1. Communications
2. Automotive
3. Media and Entertainment,
4. Energy and Utilities,
5. Healthcare & Life Sciences
6. Government
7. Consumer Goods
8. Educations
9. Financial Services
10. Manufacturing
11. Nonprofit
12. Retail
13. Technology
14. Travel Transportations & Hospitality

Salesforce OmniStudio

The Salesforce OmniStudio digital engagement suite makes it easy to click-configure rich, consumer-grade user experiences based on objects, APEX classes, REST APIs, and other data sources. Salesforce OmniStudio is divided into several layers of OmniStudio.

1. Digital Experience
   • FlashCards: Beginning and ending points for guided interactions. Cards that display contextual information. Create flexCards with a declarative WYSIWYG editor and no-code styling.
   • OmniScripts: Step users through complex tasks. It’s called the guided path. The ability to configure interactive, easy-to-use business processes with branching, means different pages and groups of fields can be shown based on choices the user makes
2. Service Management
   • Integration Procedures: Declarative, server-side processes that execute multiple actions in a single service call. Merge the output to multiple APIs and orchestrate multi-step calculations. It can be used as a data source for an OmniScript, FlexCard, API, or Apex.
   • DataRaptors: Configurable service for retrieving, transforming, and updating data.
3. Developer Experience
   • IDX Build Tool: Command-line automation tool that packages and migrates OmniStudio data packs in a source-control-friendly format
   • IDX Workbench: Simplify Dev Ops by making it easy to share updates via source control. This is a desktop application that enables developers to migrate Data packs and Salesforce metadata from one org to another or from an org to a git repository.

Why should you become a Salesforce Vlocity Developer?

As we may see a boom in the number of customers seeking Vlocity’s solutions, Salesforce developers will need to get familiar with and master Vlocity’s products to seamlessly assist clients in their integrations and customizations. If you need in-depth information about Salesforce OmniStudio (formerly Vlocity Digital Interaction Platform), the best resource right now is the Vlocity Success Community.

FREE Salesforce Vlocity Tutorial

New to Salesforce OmniStudio? Check our Apex Hours FREE OmniStudio Training. Check below Apex hours session one OmniStudio to learn more.

1. Introduction of Salesforce OmniStudio
2. Omnistudio Development Tools, Tips & Tricks

Get started with Salesforce Industries

You can get started with Salesforce Industries today by completing the foundational Get to Know OmniStudio trail. You’ll learn the ins and outs of OmniStudio and see how these tools are used to create beautifully frictionless customer experiences.

Salesforce Industries certification

Salesforce Industries has the following Salesforce exam currently available on the trailhead. They have a few more, but those are on Vlocity University. Are you preparing for the Salesforce Vlocity / Industries exam(formerly Vlocity)? Check out the post below for some tips and tricks.

1. The Salesforce Certified OmniStudio Consultant credential is for Trailblazers who have experience consulting on building cloud applications using OmniStudio tools in a customer-facing role.
2. The Salesforce Certified OmniStudio Developer credential is for Trailblazers who have knowledge, skills, and experience developing cloud applications using OmniStudio declarative development tools.
3. The Salesforce Certified Industries CPQ Developer credential is for Trailblazers who have experience developing configure, price, quote applications for the Salesforce Communications, Media, and Energy & Utilities Clouds.

FAQ’s

Summary

I hope this helps you understand Salesforce Vlocity and how it helps industries with complex business models. Soon, we will try to conduct more sessions on different industry solutions provided by Vlocity.