Salesforce Admin Certification Training

Salesforce ADM 201 Course Day 1

Welcome to Day 1 of Salesforce Admin Certification Training. Salesforce Admin Certification is one of the entry-level certifications in Salesforce. Salesforce Certified Admin should have a general knowledge of the features available to end users and the configuration options available to a Salesforce Administrator. Candidates should have 6 or more months of experience as a Salesforce Administrator and should be able to successfully perform the tasks outlined in the exam objectives section of this guide.

About Salesforce ADM 201 Certification Exam

  • Content: 60 multiple-choice/multiple-select questions and 5 non-scored questions
  • Time allotted to complete the exam: 105 minutes
  • Passing score: 65% 
  • Registration fee: USD 200 plus applicable taxes as required per local law
  • Retake fee: USD 100 plus applicable taxes as required per local law

Salesforce ADM 201 Training outline

Configuration and Setup20
Object Manager and Lightning App Builder20
Sales and Marketing Applications12
Service and Support Applications11
Productivity and Collaboration7
Data and Analytics Management14
Workflow/Process Automation16

Configuration and Setup: 20%

  • Describe the information found in the company settings (for example: company settings fiscal year, business hours, currency management, default settings). 
  • Distinguish and understand the administration of declarative configuration of the User Interface. (for example: UI settings, app menu, list views, global actions, Lightning App Builder).
  • Given a scenario, demonstrate the proper setup and maintenance of users.
  • Explain the various organization Security Controls. (for example: Setup Audit Trail, Login Hours, Session Settings)
  • Given a user request scenario, apply the appropriate security controls based on the features and capabilities of the Salesforce sharing model. (for example: public groups, org wide default, sharing: roles, subordinates, hierarchy, report and dashboard folders)
  • Given a scenario, determine the appropriate use of a custom profile or permission set using the various profile settings and permissions

Object Manager and Lightning App Builder: 20%

  • Describe the standard object architecture and relationship model. (for example: standard object, parent/child, master detail/lookup/junction relationships, and record types.)
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and know the implications of deleting fields. 
  • Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects. 

Sales and Marketing Applications: 12%

  • Given a scenario, identify the capabilities and implications of the sales process. (for example: sales process, opportunity, path, and forecast impact.)
  • Given a scenario, apply the appropriate sales productivity features using opportunity tools. (for example: dashboards, lead scoring, Einstein opportunity scoring, and home page assistant.)
  • Describe the capabilities of lead automation tools and campaign management. (for example: leads, lead convert, lead assignment rules, campaign and campaign members.) 

Service and Support Applications: 11%

  • Describe the capabilities of case management. (for example: case, case assignment rules, and queues.)
  • Given a scenario, identify how to automate case management. (for example: support process, case auto-response rules, and case escalation.)

Productivity and Collaboration: 7%

  • Describe the capabilities of activity management.
  • Describe the features of Chatter.
  • Describe the capabilities of Salesforce Mobile App.
  • Identify use cases for AppExchange applications.

Data and Analytics Management: 14%

  • Describe the considerations when importing, updating, transferring, mass deleting, exporting and backing up data.
  • Describe the capabilities and implications of data validation tools.
  • Describe the options available when creating or customizing a report or report type.
  • Describe the impact of the sharing model on reports.
  • Describe the options available when creating and modifying dashboards (e.g., dashboard components, data sources, chart types, Subscribing, running user).

Workflow/Process Automation: 16%

  • Given a scenario, identify the appropriate automation solution based on the capabilities of the tool.
  • Describe capabilities and use cases for Flow.
  • Describe capabilities and use cases for the approval process.

How to Prepare Salesforce Admin Certification Exam

Salesforce Admin Certification Workshop ADM 201 Day 1 Recording


I hope this FREE Salesforce Admin Certification Training will help you clear your Salesforce Admin Exam. For more sessions check our full FREE Salesforce Admin Certification workshop.

Amit Chaudhary

Amit Chaudhary

Amit Chaudhary is Salesforce Application & System Architect and working on Salesforce Platform since 2010. He is Salesforce MVP since 2017 and have 17 Salesforce Certificates. He is a active blogger and founder of Apex Hours.

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  • I registered but I haven’t got link for the sessions

  • Hi Amit

    I really wanted to attend this session. can you tell me the timings of these sessions as I live in London.

    • All sessions are recorded and available on ApexHours YouTube channel.

  • Thanks Amit for arranging Admin sessions for beginners..!!

  • Thanks for workshop session.

  • Thank you so much for the session

  • Thanks for the admin certification series. Landed at a right place at right time.

  • Thanks for the session. got required info needed to start admin path

  • Thanks for sharing this informative lecture. This session has explained the details regarding admin certification . Topic-wise weightless are clearly explained.

  • Thanks for the session, it is really helpful

  • Great lecture sir , hoping to crack the exam soon.

  • I finished watching the video and the first session is complete.

  • Thanks @Amit Sir for organising such wonderful informative session.It has explained all the details regarding admin certification, hoping to crack this exam.Watched the 1st session.

  • Thanks for the session

  • Session completed!

  • I finished watching the video and the first session is complete.
    Thank you @Amit Sir for the informative session. It helps us to crack this exam.

  • Yes Sir..For sure it’ll help us

  • Its really wonderful. Amazing explanation

  • Hi Amit,
    Thank you very much for “FREE Salesforce Admin Certification Training”. I completed “Day 1: Introduction to Salesforce Admin Certification and Topics” Session. It is really very helpful for new members who are willing to build their career in Salesforce like me. I am preparing for the Salesforce Admin certification exam under your guidance from ApexHours blog and YouTube channel.

  • I have completed this session.

  • Thank you very much @Amit sir for organizing FREE Salesforce Admin Certification Training”. I completed “Day 1: Introduction to Salesforce Admin Certification and Topics” Session. It is really very helpful for newbies
    who are willing to build their career in Salesforce like me.

  • I have completed the introductory session.

  • I have completed this session, thanks for bringing up this course!

  • I have completed the session

  • Thanks for running this series and taking initiative how many days this series will run super pumped for this! thanks Amit and the team behind it!

  • I finished watching this session and the first step is complete.
    Thank you Sir @Amit for for bringing up this course

  • Just finished watching this session. Thank you @Amit.

  • Thank you!!! I Really appreciate the content!!

  • Just completed all the sessions on Salesforce Admin certification Workshop.

  • Hi Amit Sir, Out of curiosity just wanted to know if the winners of this event are finalized?

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