Salesforce Certified Agentforce Specialist

The AI Specialist Certification exam is evolving into the Salesforce Certified Agentforce Specialist exam on March 3, 2025. This change aims to equip Salesforce Certified Professionals with the skills needed to navigate the rapidly advancing AI technology landscape. Stay tuned for more updates on this transition and how it can benefit your career in the evolving field of AI.

What is Agentforce Specialist certification?

The Salesforce Agentforce Specialist credential is designed for individuals who are responsible for managing Agentforce within their organizations. The Agentforce Specialist has a deep understanding of both Agentforce capabilities and Salesforce Platform configuration. This exam is designed for individuals looking to validate their expertise in implementing Agentforce to drive business success.

About the Exam

Here are details about the Agentforce Specialist exam:

• Content: 60 multiple-choice questions and up to five unscored questions
• Time allotted to complete the exam: 105 minutes
• Passing score: To Be Determined
• Registration fee: Free
• Retake fee: USD 100, plus applicable taxes as required per local law.

Salesforce Certified Agentforce Specialist exam Outline

The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.

Prompt Engineering: 30%

• Given business requirements, identify when it’s appropriate to use Prompt Builder.
• Identify the right user roles to manage and execute prompt templates.
• Identify the considerations for creating a prompt template.
• Given a scenario, identify the appropriate grounding technique.
• Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30%

• Explain how an agent works and how the reasoning engine powers Agentforce.
• Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
• Manage and monitor agent adoption.
• Manage Agentforce user security.
• Test an agent using Testing Center.
• Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20%

• Improve agent’s response accuracy and personalize answers with Agentforce Data Library.
• Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10%

• Build an agent that answers questions based on Knowledge articles.
• Connect an agent to a digital channel.
• Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10%

• Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
• Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).

Salesforce Certified AI Specialist exam practice

Study resources for the Agentforce Specialist exam.

• Salesforce Certified Agentforce Specialist Exam guide.
• Cert Prep: Agentforce Specialist Module.
• Earn agentblazer status.

AI Specialist Exam Evolves into Agentforce Specialist FAQ

Here are some FAQs for AI Specialist Exam Evolves into Agentforce Specialist.

When will the AI Specialist exam be updated to the Agentforce Specialist

On March 3rd at 1 pm PST the Salesforce Certified Agentforce Specialist certification will be live and available for registration. Content is also changed in exam like 70% of this new updated exam directly addresses Agentforce, with the remaining 30% dedicated to Prompt Engineering, which remains an equally important topic.

Salesforce Certified Agentforce Specialist Will FREE?

Yes, I will be free to register for the exam.

How Agentforce Specialist exam differ from the AI Specialist exam?

A: The exam sections have been updated to focus on the skills necessary to be successful as an Agentforce Specialist. See the changes below:

• Agentforce Specialist exam outline:
  • Prompt Engineering: 30%
  • Agentforce Concepts: 30%
  • Agentforce and Data Cloud: 20%
  • Agentforce and Service Cloud: 10%
  • Agentforce and Sales Cloud: 10%
• AI Specialist exam outline:
  • Einstein Trust Layer: 15%
  • Generative AI in CRM Applications: 17%
  • Prompt Builder: 37%
  • Agentforce Tools: 23%
  • Model Builder: 8%

Learn more here.