Salesforce, the world’s #1 AI CRM, has unveiled Agentforce, a groundbreaking suite of autonomous AI agents set to revolutionize how businesses interact with their customers. Announced on August 28, 2024, Agentforce represents what Salesforce calls “the Third Wave of AI,”…
TypeScript has been gaining significant popularity among developers in recent years, and for good reason. As a strongly-typed superset of JavaScript, it offers enhanced features that can greatly improve code quality and developer productivity. In this blog post, we’ll explore…
In the digital age where data is the new oil, chatbots are transforming the landscape of customer service. Salesforce chatbots, leading the charge, offer a blend of intelligent automation and personalized experiences. However, this power comes with significant responsibility –…
As a Salesforce expert, the examples and terminology used in this session are Salesforce-specific. However, Sox applies to any company that wants to prevent financial or operational fraud and build trust with their shareholders. Furthermore, most of the controls discussed…
Join us to learn what Salesforce Einstein bots are and get a step-by-step implementation guide. What are Einstein bots? Einstein Bots are AI-powered chatbots designed to automate tasks and provide personalized customer service. They are integrated with Salesforce data, enabling…
A messaging channel has been setup, let’s say legacy chat or MIAW (Messaging for InApp and Web). All the necessary configurations such as queues/skills, agents, and routing are also configured. Hence, The positive test case scenario when the agents are…
Salesforce provides many objects around the Messaging functionality related to the OmniChannel. Through this post, I will focus on only two objects to keep it simple in reaching the goal of this article. Join us to learn about Messaging for…