Salesforce community cloud is now known as Digital Experience. When you need a way for their customers to engage beyond the company’s social media platforms. Customer sites give customers an easy way to interact with a company whenever and wherever…
in this session we will learn about how to setup lightning service console in Service Cloud. We will also learn about Macro and quick text in Service cloud. Lightning Service Console The Service Console is a standard Salesforce Lightning console…
Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time. Omni-Channel basically checks the assigned work items and then will route…
Join us to learn about Salesforce Web Chat ( Formerly called Salesforce live Agent). Salesforce live Web-Chat is a channel that helps connect customers to support agents so they can get the help that they need, where and how they…
Give your website visitors, clients, partners, and service agents the ultimate support tool. Create and manage a knowledge base with your company information, and securely share it when and where it’s needed. Salesforce Knowledge base is built from knowledge articles,…
In this session we will learn about Entitlement Management Salesforce. We will learn about what is Entitlement process in Salesforce and What is milestone. Entitlement management helps us provide correct support to our customers. Its features let us define, enforce,…
An age old saying goes “The fruits of hard work are sweet” however at #ApexHours we believe that the fruits of your own hard-work are the sweetest and we want the attendees of Apex Hours for Salesforce Service Cloud Training program to experience this!…
In our first session of Case management in Salesforce, we talk about different way to create case like email to case, web to case and manual. In this session we talk about case lifecycle and resolution process. We will learn…
In this session we will demonstrating the Basics of Salesforce Service Cloud and Case Management. Will cover the how to create cases from Email-to-case and Web-to-case in Salesforce. What is Case? Cases are the foundation of the Service Cloud and…
In this session, we will talk about service cloud and its benefits. We will also cover the Salesforce Service Cloud features. What is Service Cloud? Service Cloud is built on the Salesforce Customer Success Platform. It provides a 360-degree view…