Omni-Channel Routing Salesforce Service Cloud

Omni-Channel Routing

Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time. Omni-Channel basically checks the assigned work items and then will route the work items to the most qualified, available support agents using the routing criteria that […]

Apex Hours

Apex Hours is one stop platform to learn Salesforce skills and technology

Join our Newsletter and get tips and tricks how to explore the salesforce for free!