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All Posts For - Case Escalation Rule

Case Escalation Rule

Case Escalation Rule

January 5, 2022 Salesforce Service Cloud Case Escalation Rule 12

Welcome in 2nd session of Case management. In our first session of Case management in Salesforce, we talk about different way to create case like email to case, web to case and manual. In this session we talk about case lifecycle and resolution process. What is support Process? Process necessary...

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