Mastering Automation with Agentforce
Written ByApex Hours
Join us for an exciting session on ‘Mastering Automation with Agentforce’ where we’ll delve into how you can automate complex business processes seamlessly. This interactive workshop is perfect for Salesforce developers looking to enhance their skills and efficiency using Agentforce tools.
Agentforce as an automation tool
Agentforce can simplify complex business processes
- Complex Decision Making: Processes that require human-like judgment that require language understanding
- Difficult to maintain rules: Processes burdened by large, complex rule sets. They have grown so complicated that modifying them is expensive and prone to mistakes.
- Heavy reliance on unstructured data: Contracts, Agreements, Process driven from reading and understanding documents.
Mastering Automation with Agentforce
Traditional Workflows vs Agentforce
| Traditional Workflows | Agentic workflow built with Agentforce |
| Hard to maintain as the logic between different automation can interfere easily | For a conversational interface, the business logic stays close to the user interface |
| Requires developers and documentation to uncover the process and the system | Non technical users can clearly understand the system |
| Junior developers can find it harder to follow principles of single responsibility | Forces to think actions in terms of Single Responsibility Principle |
| Requires developers to agree upon an architecture to keep code manageable | System has clear separation based on the jobs to be done |
| Cannot be used if the process requires reading unstructured data | Uses AI and reasoning to understand unstructured data |
| As the logic grows the system becomes hard to test and manage | Complex logic is broken down into smaller focused actions with natural language used to write orchestration |
Considerations
- Critical business process should be written as deterministic process using Apex and Flows.
- Use filters and variables to if determinism is the goal
- Test all nondeterministic and deterministic logic. Write Apex tests and use Testing
Center for testing with Evals
