Computer telephony integration (CTI) Salesforce Service Cloud

Computer telephony integration (CTI)

In this session we will learn about Computer telephony integration (CTI)  in salesforce and how to connect Amazon connect with Salesforce CTI with step by step process. What is CTI? Computer Telephony Integration is a type of technology that enables computer and telephone system to interact together. Salesforce Call Center Terminology Softphone An on-screen phone […]

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