Salesforce Product Manager

Salesforce Product Manager

There are multiple options we have to make career in Salesforce. One of them is Product Manager. In this post we talk about What Does a Salesforce Product Manager Do and What skill needed to become a Product Manager in Salesforce. We are discuss the Salesforce product manager’s responsibilities, skills,...

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Pure Unit Testing in Apex

Pure Unit Testing in Apex

Unit tests are something that every Salesforce developer is familiar with. We all need to exceed the 75% code coverage requirements, but why does Salesforce impose this requirement upon us, and what makes a high quality unit test? In this post we will: Discuss the fundamental concepts of unit testing...

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Computer telephony integration (CTI)

Computer telephony integration (CTI)

In this session we will learn about Computer telephony integration (CTI)  in salesforce and how to connect Amazon connect with Salesforce CTI with step by step process. What is CTI? Computer Telephony Integration is a type of technology that enables computer and telephone system to interact together. Salesforce Call Center...

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Salesforce Digital Engagement

Salesforce Digital Engagement

Digital engagement is an interaction between an external consumer/customer and an organization through various online channels. In this session will talk about Salesforce Digital Engagement and how to setup it in Salesforce. What is Salesforce Digital Engagement? Engage customers at the right time across any digital channel like mobile messaging,...

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Enterprise Territory Management

Enterprise Territory Management

In this session we will talk about Enterprise Territory Management (ETM) in Salesforce. What is Enterprise Territory Management? Helps to manage and maintain company’s sales territories. Enterprise Territory Management Organize your Accounts, Opportunities, Leads, and Cases by Territory. Easy to keep track of which reps are assigned to which accounts...

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Omni-Channel Routing

Omni-Channel Routing

Omni-Channel is a feature that can be used in the Sales or Service Console which when once enabled and configured, automatically pushes work to your users in real time. Omni-Channel basically checks the assigned work items and then will route the work items to the most qualified, available support agents...

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Live Web-Chats

Live Web-Chats

Live Web-Chats: Web-Chat is a channel that helps connect customers to support agents so they can get the help that they need, where and how they want it. In this video, we will understand how to set up webchats in our org and can we utilise this wonderful out of the...

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