Email-to-Case in Salesforce Salesforce Admin

Email-to-Case in Salesforce

In this post, we will learn about what is Email-To-Case, how to configure an email to the case in Salesforce, and the limitations of email to case. What is Email-to-Case? Email-to-Case enables us to automatically creates cases and auto-populates case fields when customers send messages to the email addresses you specify. Email-to-Case on-demand service keeps […]

Salesforce is multi-cloud so needs an enterprise-wide perspective Uncategorized

Salesforce is multi-cloud so needs an enterprise-wide perspective

The need for enterprise-wide, not just Salesforce, change intelligence is becoming obvious. Change intelligence is the aggregation of all documentation that supports the implementation change cycle for apps and processes. It allows collaboration across different stakeholders and enables them to make risk-based decisions when making changes. There are 3 factors that are driving the need […]

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